Refund and Return Policy – Louisiana Seafood House

Effective Date: October 25, 2026
Website: https://louisianaseafoodhouse.com
Email: houselouisianaseafood@gmail.com

1. Overview

At Louisiana Seafood House, we understand that product quality, freshness, and reliable delivery are essential for restaurants, seafood markets, hotels, caterers, and other commercial seafood buyers.

We aim to provide quality fresh and frozen seafood products while maintaining clear and fair procedures for handling order concerns.

This Refund and Return Policy explains the conditions under which wholesale seafood customers may request a refund, replacement, or order adjustment.

Due to the perishable nature of seafood, returns and refunds are subject to specific conditions designed to protect food safety and product integrity.

2. Eligibility for Refunds and Replacements

Customers may be eligible for a refund, replacement, or other appropriate resolution if:

Seafood products arrive damaged or in an unacceptable condition.
The delivered seafood is materially different from the confirmed order.
Incorrect seafood products or quantities are delivered.
Products arrive with a verified quality or freshness issue.
An order is incomplete due to an error attributable to Louisiana Seafood House.
A shipment is lost or cannot be completed under circumstances for which we are responsible.

All requests are reviewed based on the order details, available evidence, delivery records, and applicable legal requirements.

Approval of a refund or replacement is not automatic and depends on the circumstances of the claim.

3. Return Policy for Fresh and Frozen Seafood

Fresh and frozen seafood products are highly perishable and require appropriate temperature-controlled handling.

For food safety reasons, we generally do not accept physical returns of seafood products once they have been delivered.

This includes products such as:

Fresh fish and fish fillets
Frozen fish and seafood
Shrimp and prawns
Lobster and crab
Scallops, oysters, clams, and mussels
Other fresh, frozen, or temperature-sensitive seafood products

If you receive an incorrect, damaged, or potentially unsafe seafood product, please contact us before attempting to return or dispose of it.

We may offer an appropriate refund, replacement, or credit without requiring a physical return.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

4. Reporting Damaged or Incorrect Seafood Orders

We ask commercial customers to inspect their seafood shipments promptly upon delivery.

If you notice damage, incorrect products, missing quantities, or possible quality issues, please notify Louisiana Seafood House as soon as possible, preferably within 24 hours of delivery.

To submit a claim, email:

houselouisianaseafood@gmail.com

Please include:

Your full name and business name.
Order or invoice number.
Delivery date and location.
Description of the problem.
Clear photographs of the affected seafood products.
Photographs of the packaging and shipping label, where relevant.
Details of any temperature or packaging concerns.

Prompt notification helps us investigate the issue and determine the appropriate resolution.

The 24-hour reporting period is a requested notification window and does not override any non-waivable legal rights.

5. Seafood Quality and Freshness Concerns

We recognize that maintaining appropriate seafood quality is especially important for commercial foodservice operations.

If you believe your seafood shipment has arrived spoiled, improperly handled, or otherwise unsuitable for its intended use, please contact our team immediately.

We may review:

Product specifications and condition
Packaging integrity
Available shipping and delivery records
Photographs of the affected products
Product temperature information, if available
The nature and extent of the reported issue

For food safety reasons, do not serve, sell, or consume seafood that appears spoiled, contaminated, or unsafe.

Keep affected products appropriately refrigerated or frozen while awaiting instructions, unless doing so would create a safety concern.

Where a claim is approved, we may offer a refund, replacement shipment, or account credit, depending on the circumstances and applicable terms.

6. Incorrect or Missing Items

If your wholesale seafood order contains incorrect products or is missing items listed in your confirmed order, please notify us promptly.

We will review the order confirmation, packing records, and delivery details.

Where Louisiana Seafood House is responsible for the discrepancy, we may arrange one of the following resolutions:

Replacement of the incorrect or missing products
Refund for the affected items
Credit toward a future wholesale order
Another mutually agreed resolution

The appropriate remedy will depend on product availability, the nature of the issue, and applicable legal requirements.

7. Non-Refundable Orders and Situations

Except where required by applicable law or otherwise agreed in writing, refunds may not be available for:

Change-of-mind requests after an order has been processed or dispatched.
Seafood products that were correctly supplied and delivered in acceptable condition.
Products damaged by improper storage or handling after delivery.
Seafood that has been consumed, resold, or substantially altered after acceptance.
Orders made using incorrect specifications supplied by the customer.
Delivery problems caused by inaccurate or incomplete shipping information provided by the customer.
Products discarded before a reasonable opportunity to review the claim, unless disposal was necessary for safety or required by law.

Each claim will be considered in light of the available evidence, confirmed purchasing terms, and applicable law.

8. Order Cancellations

If you need to cancel a wholesale seafood order, please contact Louisiana Seafood House as soon as possible.

Before Order Processing

Orders that have not yet been processed, sourced, packed, or dispatched may be eligible for cancellation.

After Order Processing

If seafood has already been sourced, specially prepared, packed, or allocated to your order, cancellation may be restricted or subject to reasonable, previously disclosed costs.

After Dispatch

Orders that have already been dispatched generally cannot be canceled because of the perishable nature of seafood and associated shipping requirements.

Cancellation eligibility depends on the confirmed order terms, the stage of fulfillment, and applicable law.

9. Refund Processing

If your refund request is approved, we will confirm the refund amount and the applicable processing arrangements.

Approved refunds will generally be issued to the original payment method, where possible, unless another method is agreed upon.

We aim to initiate approved refunds within 5–10 business days after approval.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your order was paid by bank transfer, alternative refund arrangements may be necessary.

Any applicable legal refund deadlines will take precedence over this estimated processing period.

10. Replacement Seafood Shipments

When a replacement is approved, Louisiana Seafood House will discuss the available replacement products and shipping arrangements with the customer.

Replacement availability may depend on:

Seafood inventory
Product specifications
Seasonal supply
Delivery location
Shipping availability
Applicable import or transportation requirements

If the original product is unavailable, we may discuss a suitable alternative, refund, or credit.

We will not substitute materially different products without the customer’s agreement.

11. Delivery Delays and Shipping Issues

Seafood shipments may occasionally be affected by transportation disruptions, severe weather, customs procedures, carrier delays, or other circumstances outside normal operations.

If a shipment is delayed, please contact our team so we can review the available tracking and delivery information.

Where a delay results in a verified product quality problem, we will assess the circumstances and determine an appropriate resolution under the applicable order terms and law.

Delivery delays do not automatically qualify for a refund when the products remain compliant with the confirmed order and applicable requirements.

12. Wholesale and Bulk Seafood Orders

Commercial seafood orders may involve larger quantities, special product specifications, advance sourcing arrangements, or customized packaging.

For these orders, additional purchasing terms may apply.

These may include:

Minimum order quantities
Product grading and specifications
Special-order requirements
Payment schedules
Delivery and freight arrangements
Inspection procedures
Claim notification requirements
Cancellation conditions

Any special terms should be communicated and agreed upon before the order is confirmed.

If a separate written wholesale supply agreement applies, that agreement will govern to the extent permitted by applicable law.

13. International Orders – USA and Canada

Louisiana Seafood House serves commercial buyers in the United States and Canada, subject to product availability, delivery arrangements, and applicable regulatory requirements.

Cross-border seafood shipments may involve customs clearance, import documentation, inspection requirements, and additional transportation considerations.

Refund and replacement requests involving international shipments will be evaluated according to the confirmed purchasing terms, responsibility for shipping and customs, product condition, and applicable laws.

Any customs charges, import duties, or non-refundable third-party fees should be disclosed in the applicable order terms.

14. Customer Responsibilities Upon Delivery

To help protect seafood quality and support timely resolution of order concerns, commercial customers are encouraged to:

Arrange for an authorized person to receive deliveries.
Inspect packaging and product condition promptly.
Check the shipment against the confirmed order.
Follow appropriate refrigerated or frozen storage requirements.
Document visible damage or discrepancies.
Notify Louisiana Seafood House promptly of concerns.
Retain relevant invoices, labels, and shipment information.

Proper receiving and storage procedures are important for maintaining seafood safety and quality.

15. How to Request a Refund or Report a Problem

To submit a refund, replacement, or order-related complaint, contact our customer support team.

Louisiana Seafood House

Website: https://louisianaseafoodhouse.com

Email: houselouisianaseafood@gmail.com

Email Subject: Wholesale Seafood Order – Refund or Replacement Request

Please include your business name, order number, delivery date, and a description of the issue.

Our team will review your request and contact you regarding the next steps.

16. Changes to This Policy

Louisiana Seafood House may update this Refund and Return Policy to reflect changes in business operations, product handling requirements, shipping arrangements, or applicable laws.

Updates will be published on this page with a revised effective date.

Changes will not retroactively alter confirmed purchasing terms where prohibited by law.

17. Contact Us

If you have questions about seafood returns, damaged shipments, order cancellations, refunds, or replacement products, please contact: